Privacy Preferences

Your Privacy Choices

At echocrafted, privacy is treated as a core extension of our design philosophy—quiet, transparent, structured, and respectful. We only collect data that is necessary to provide a seamless shopping experience for handcrafted ceramic art objects and natural-material home décor.

1. Information We Collect (Expanded Classification System)

We collect data across multiple functional categories:

  • Identity Data: name, email, phone number, billing/shipping address
  • Order Data: purchase history, product selection, payment confirmation
  • Device Data: IP address, browser type, operating system
  • Behavior Data: browsing patterns, clicks, session duration
  • Support Data: customer service communication logs
  • Marketing Data: email subscription preferences

2. Legal Basis for Data Processing

We process your data based on the following legal grounds:

  • Contract fulfillment (order processing)
  • Legitimate interest (security & optimization)
  • Consent (marketing emails & cookies)
  • Legal obligation (tax & accounting compliance)

3. How We Use Your Information

  • Order fulfillment & logistics coordination
  • Fraud prevention and payment verification
  • Product recommendation personalization
  • Website performance optimization
  • Customer support enhancement
  • Marketing communication (only with consent)

4. Cookies & Tracking System (Deep Structure)

  • Essential Cookies: checkout, login, cart functionality
  • Performance Cookies: site speed & analytics
  • Functional Cookies: language & region settings
  • Marketing Cookies: advertising personalization (optional)

You may disable cookies in browser settings, though some features may be affected.

5. Analytics & Behavioral Insights

We use analytics tools to understand user interactions and improve experience:

  • Page interaction heat mapping
  • Conversion funnel optimization
  • Product discovery behavior tracking
  • Session flow analysis

6. Third-Party Services

We work with trusted global providers:

  • Payment processors (secure transactions)
  • Shipping & logistics carriers
  • Email marketing platforms
  • Analytics services

All partners are bound by strict confidentiality agreements.

7. Data Retention Policy

  • Order records: retained for legal/tax requirements
  • Customer accounts: retained until deletion request
  • Marketing data: retained until opt-out
  • Support logs: retained for service improvement

8. Data Security Architecture

  • SSL encrypted transmission
  • Secure payment gateways
  • Access control systems
  • Fraud detection monitoring
  • Regular security audits

9. Your Rights (Global Users)

  • Access your personal data
  • Request correction of data
  • Request deletion (“right to be forgotten”)
  • Withdraw marketing consent
  • Request data portability

Contact: service@echocrafted.shop

10. International Data Transfers

Your data may be processed across different countries depending on logistics and service providers. We ensure appropriate safeguards are applied.

11. Marketing Preferences

You may opt in or opt out of marketing emails at any time. We only send content related to:

  • New ceramic collections
  • Limited edition releases
  • Brand stories and updates

12. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from minors.

Privacy with Clarity & Respect

We believe privacy should be simple, transparent, and respectful—just like good design.