Shipping & Delivery
Shipping Policy
At echocrafted, shipping is treated as an extension of craftsmanship. Each ceramic vase, sculptural object, and handmade décor piece is carefully processed, protected, and delivered through a structured global logistics system designed for fragile artistic goods.
1. Order Processing System
Each order undergoes a multi-layer verification process:
- Order confirmation and stock validation
- Material inspection (ceramic integrity & glaze quality)
- Hand-finishing check for artisan products
- Packaging assignment based on fragility level
- Final quality approval before dispatch
Processing time varies between 1–7 business days depending on craftsmanship complexity.
2. Packaging Philosophy
Each item is packaged using a multi-layer protective system designed for fragile ceramic artworks:
- Soft wrap protection for surface preservation
- Shock-absorbing foam structure
- Reinforced corrugated outer box
- Moisture-resistant sealing layer
- Impact-tested cushioning corners
This ensures safe delivery across long-distance international routes.
3. Shipping Timeframes
- Domestic delivery: 3–7 business days
- International shipping: 7–14 business days
- Remote regions: 10–20 business days
Delays may occur during customs clearance or peak logistics seasons.
4. Customs & Import Duties
International orders may be subject to import taxes or customs fees depending on destination country regulations.
These fees are not included in product pricing and are the responsibility of the customer.
5. Tracking System
Tracking numbers are automatically provided after shipment confirmation.
Tracking updates may require 24–48 hours to become active in carrier systems.
